1.Shipping Time
Our delivery process consists of two key phases:
1.1 Processing Time (24 - 48 hours): This includes order confirmation, adjustment, quality inspection, and packaging.
1.2 Shipping Time (approximately 5 - 10 working days): The time it takes for your order to be shipped from our international shipping center to your delivery location.
1.3 Estimated Shipping Time to Major Destinations:
For the United States/Canada/Australia: 7 - 12 working days.
Please note: The shipping time does not include possible delays due to customs and duties. Additionally, during peak seasons such as New Year's, Black Friday, or Valentine's Day, the shipping time may be longer.

2.Shipping Costs
We offer the following shipping options:
Standard Shipping (with tracking): Free
Insured Shipping: All orders are insured for added security.

3.Shipping Insurance Policy
We are committed to ensuring that your goods are properly handled and arrive safely at their destination. To provide additional security, we offer optional shipping insurance. This document outlines our policy regarding the non-refundable nature of shipping insurance.
3.1 Policy Details
Coverage: The shipping insurance covers the loss, theft, or damage of the package during transportation, up to the declared value at the time of purchase.
Non-refundable Clause: Once purchased, the shipping insurance is non-refundable, regardless of whether the goods are used or the outcome of the transportation.
Claims Process: If you need to file a claim, please contact our customer service team within 7 days after receiving the damaged goods or within 14 days after losing the goods. Provide all necessary documents, including proof of value and any photographic evidence (if applicable).
Exclusions: The shipping insurance does not cover delays, consequential losses, or any pre-existing damage that was not caused during transportation.
Contact Information: For any questions or claims, please send an email to info@hoyofol.com.
3.2 Acceptance:By purchasing shipping insurance, the customer acknowledges and agrees to the terms outlined in this policy, including its non-refundable nature.

Important Note: You can track your order in real-time here.