At HOYOFOL, your satisfaction with our products is our top priority. To give you peace of mind, all orders come with a 30-day satisfaction guarantee. Please refer to the specific policies regarding returns, refunds, and exchanges below.

1. Return Policy
If you change your mind after making a purchase or are not completely satisfied with the purchased item, you can choose to return it to us within 30 days after receiving the goods.To return your order and receive a full refund, please first contact our customer service department by email (📧 info@hoyofol.com). We will get in touch with you proactively and arrange the return service. Please note that the returned items should be unworn, repackaged in the original packaging, and in their original condition. After contacting our customer service team, we will explain to you how to return your order to our warehouse to obtain a full refund. Be sure to return the items within 30 days after arranging the return. In all cases, you must attach the payment confirmation receipt of the original order. Without this identification information, we may not be able to correctly identify your return and process your refund.

2. Refund Instructions
After the refund is processed and approved, it may take up to 10 working days for the refund to be credited to your account. The refund will be returned to your original payment account. Please note that the return postage for returns and any discount offers enjoyed during the purchase are non-refundable.

3. How to Return
If you need to return all or part of your order, please follow these steps:
3.1 Contact Us: Send an email to info@hoyofol.com within 30 days after receiving the order to apply for a return. Please indicate your order number and the reason for the return.
3.2 Approval and Return Address: Our customer service team will confirm whether your return is accepted and provide you with the correct return address.
(Please note: If there is no reply, the return will be cancelled 14 days after the acceptance date.)
3.3 Prepare for Return: Safely package the product in the original packaging, including all accompanying accessories and items.
3.4 Send the Return: Send the package to the provided return address and share the tracking number with our customer service team.
3.5 Refund Process: Once we receive and inspect the returned items, we will process your refund within 5 days using the original payment method.

4. Description of Non-returnable Items
Products that meet the following conditions cannot be returned:
* Pre-sale/customized products.
* Items that have been used or are not in their original condition.

Other Notes: To protect the safety of customers and warehouse staff, we cannot accept returns of opened, partially used, or rotten/moldy items.

5. Return Instructions for Promotional Items (including "Buy One Get One" Offers)
Items purchased during promotional periods (including BOGO offers) can be returned, but a maximum of 3 items can be returned. This policy helps us manage our inventory effectively and enables us to continue offering you great deals.

6. Damaged Products upon Arrival
If your product is damaged during transportation, please:
Take clear photos of the damaged item on a flat surface, making the defects and labels clearly visible.Send the photos and a description of the problem by email to info@hoyofol.com within 5 days after receiving the order.We will send a replacement product free of charge. If the defect recurs, we will issue a full refund.

7. Other Common Return Reasons and Solutions

Late Arrival
— If your order arrives later than the promised delivery time (21 days), you are eligible for a $8 refund as compensation.

Defective/Manufacturing Defects/Quality Issues
— If the product has defects or quality issues, we will send you a replacement pair free of charge.

Doesn't Fit Me (Wrong Size/Color Ordered)
— You can return or exchange the item, but you need to bear the return postage.

Changed My Mind (No Longer Need the Item)
— You can return or exchange the item, but you need to bear the return postage.

Received Wrong Item (Wrong or Missing Item in the Package)
— You can return the wrong item, and we will bear the return postage, or send you a replacement pair free of charge.

Package Damaged upon Arrival
— If your package is damaged upon arrival, we will send you a replacement pair free of charge.

Incorrect Shipping Information Provided
— Please check your shipping information carefully when placing an order. If you need to update the shipping information, please contact us immediately to assist with the correction.

Other (Please Specify in the Additional Notes)
— Please contact us directly, and we will work with you to solve the problem.

Additional Information

Contact Us: If you have any questions or need further assistance, please contact us by email at info@hoyofol.com. Our team is on standby seven days a week and will reply as soon as possible.
Return Process: All returns must be approved by our customer service before shipping. Unauthorized returns will not be accepted.