1. How to Place an Order?
To place an order, first go to the product page which you can reach by navigating. Then select the desired quantity of the product and click "Add to Cart". Now you will be redirected to your shopping cart. Now click "Checkout" and follow the indicated steps to place the order.

2. How to Track My Order?
To track your order, enter the tracking number we provide on the tracking and tracing page. It may take 1 - 3 working days to view the order status after receiving the tracking number. If you haven't received our tracking number yet, please send an email to: info@hoyofol.com. Then, we will immediately notify you of your tracking number and order status.

3. I Accidentally Entered the Wrong Shipping Address. Can I Change It?
In this case, please send an email to info@hoyofol.com as soon as possible. If your order has already been shipped, we will do our best to correct the mistake afterwards.

4. How Long Does It Take to Ship?
Our team will do their best to ensure that you receive your order as soon as possible. Due to high demand, the delivery time in some areas may be longer. Despite the high demand, your order will usually be delivered within 7 - 12 working days after we receive your payment. If you have any questions about your order, please feel free to send an email to info@hoyofol.com. We will provide you with accurate information about your order at any time.

5. How Does the Refund Guarantee Work?

Just return your product and we will offer you a 30-day refund.

6. What Is the Return Process?

If you wish to return your order, please visit our return policy page to learn about the detailed return process.

7. Cancellation Period？

You can cancel your order within 15 minutes to 2 hours after placing it. To cancel, please contact us: info@hoyofol.com.

8. Can You Ship Internationally?

Yes, we ship to the United States, Canada, New Zealand, Australia, and Europe. Upon request, we can ship your order to any country. Just send a request to: info@hoyofol.com.

9. Do You Have Physical Stores?
We currently don't have physical stores. Our store only provides online services.

10. What Materials Are Your Shoes Made Of?
Our barefoot shoes are carefully crafted from the finest materials to ensure comfort and performance. The following are the key materials used in our footwear:
Upper Material: The upper of our barefoot shoes is made of high-quality polyester fiber. This material is durable and comfortable to wear.
Sole Material: Our soles are made of organic rubber, which has excellent grip and flexibility.

11. What Are the Differences Between Your Barefoot Shoes and Others'?
Our barefoot shoes have two toe box models to choose from, namely Barefoot, and Barefoot+.

Barefoot: It is our slim cut - very suitable for those who are new to barefoot shoes, especially those with narrow feet. This cut conforms more to the natural anatomy of your feet, has better wrapping, and provides unrestricted freedom of movement without restricting the feet. It is an ideal choice for most people during the transition.

Barefoot+: Our wider cut provides additional space and comfort - most suitable for those with wide feet and barefoot enthusiasts, giving the feet ample and free movement space and providing a stronger sense of ground support.

12. How Should I Choose the Right Barefoot Shoes for Myself?
The biggest feature of barefoot shoes is looseness and freedom. The choice of size varies greatly due to individual subjective feelings. The following shoe model selection reference can provide some suggestions for your purchase.

13. Can the Thin Soles of Barefoot Shoes Protect the Feet?
Yes, our soles are thin but strong enough to protect you from rocks, sharp objects, and other collisions on the ground.

14. Are These Shoes Helpful for Neuropathy and Plantar Fasciitis?
Yes. Our shoes were invented by scientists. Compared with ordinary shoes, the soles are thinner. This can provide a better sense of the ground and foot strength. This increased feedback and natural support can help retrain the nerves in your feet and relieve neuropathic pain.

15. Are These Shoes Helpful for Hammer Toes and Nerve Pain in the Legs and Hips?
Yes. Our shoes are specially designed. Compared with ordinary shoes, the toe boxes are wider. Therefore, due to the natural realignment of the feet, they can clinically improve knee, hip, and foot pain. In addition, our specially designed thinner soles help strengthen your foot strength over time and significantly relieve neuropathic pain in just a few days or weeks!

16. Are Your Shoes Suitable for People with Wide Feet?
Our shoes are indeed suitable for people with wide feet. They are designed for those with painful bunions and other foot problems, so they have larger stretch points. The elastic drawstring laces make the shoes fit comfortably on feet of various sizes.

17. How Do These Shoes Fit People with Drop Foot?
Our shoes are designed for people with neuropathy, plantar fasciitis, bunions, and many other foot problems. Our shoes allow your feet to align in a natural way, perfectly supporting and wrapping the feet without being too restrictive.

18. What Are HOYOFOL Shoes Made Of?
Our barefoot shoes are carefully crafted from the finest materials to ensure comfort and performance. The following are the key materials used in our footwear:
Upper Material: The upper of our barefoot shoes is made of high-quality polyester fiber.
Sole Material: Our soles are made of organic rubber, which has excellent grip and flexibility. This material is durable and comfortable to wear.

19. Are Your Shoe Sizes Accurate?
Our products have their own sizing. We recommend measuring the length of your foot from heel to toe and then choosing the corresponding size you find in our size chart.

20. Can I Wear These Shoes in a Wet Environment?
Yes! Our barefoot shoes have excellent grip and traction, making them suitable for wet environments and smooth surfaces. You can feel confident and secure in any environment.

21. Are These Shoes Suitable for Running?
Yes, our non-slip barefoot shoes are designed to provide stability and comfort in running and intense physical activities. However, please make sure you gradually transition to using them for such activities so that your foot and muscle can adapt.

22. Do I Need to Wear Socks?
It depends on which feeling you prefer. But in our experience, most users still prefer to wear socks with them.

23. Are Your Shoes Waterproof?
Some barefoot shoe models are waterproof, while others are not. If you are unsure about the detailed information of the shoes, you can send an email to our customer service support info@hoyofol.com.

24. What Are the Correct Care Instructions for the Shoes?

Shoe Body Cleaning:

1)Remove Insoles and Laces: Remove any removable insoles and laces and wash them separately.

2)Prepare Cleaning Solution: Mix a small amount of mild detergent with warm water.

3)Gently Scrub: Use a soft brush or soft cloth to gently scrub the shoes. Focus on scrubbing the dirty areas, but don't scrub too hard to avoid damaging the materials.

4)Rinse: Rinse off the soap thoroughly with clean water.
Dry: Stuff the shoes with newspaper or towels to help the shoes keep their shape and absorb moisture. Place the shoes in a well-ventilated place to air dry.

Cleaning Insoles and Laces

1)Insoles: Hand wash the insoles with the same mild detergent solution. Rinse them clean and air dry.

2)Laces: You can hand wash the laces or put them in a net bag and then machine wash them gently.

*To avoid damage, do not:

Machine Wash Barefoot Shoes.

Most barefoot shoes should not be washed in a washing machine because it will damage the materials and structure.

Use Direct Sunlight to Dry:

Never use direct heat sources (such as heaters or dryers) to dry the shoes. Let the shoes air dry.

25. Where Can I View the Size Chart?
Please click this link to view the size chart of all our shoes.